Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Columbia, MD. Pay is $42,000–$52,000 per year in expected total compensation, including base salary, commissions, and bonuses when performance goals are met. The position is with Carrie Skinner State Farm’s independent agent office. The specialist handles policy and billing questions, resolves service issues, identifies coverage needs, and follows up with customers. Accurate, responsive support helps strengthen customer loyalty and retention while maintaining reliable agency records.

What you'll do

• Answer insurance policy inquiries
• handle billing questions and coverage changes
• assist Spanish- and English-speaking customers
• resolve service issues
• identify coverage gaps and service needs
• follow up to support retention
• maintain customer records.

What we're looking for

Skills & competencies

customer retention specialist

insurance customer service

columbia md

carrie skinner state farm

$42k–$52k/year

policy support

billing inquiries

coverage changes

spanish preferred

property and casualty license

401(k) match

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) retirement plan with employer match
• career advancement paths
• structured training and ongoing coaching.

Why this role

No prior insurance experience required; structured training and ongoing coaching; Spanish and English proficiency is preferred; willingness to obtain a Property and Casualty license.

About the employer

Carrie Skinner State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.