Client Success Manager

Job overview

Compensation is $0 per year. The Client Success Manager role is onsite in Overland Park, KS, and may require travel up to 20%. The role supports Propio’s client accounts and its work removing communication barriers for patients, families, businesses, and communities. The manager oversees client relationships and account outcomes, focusing on retention, service expansion, and operational support. Through account planning, analytics, cross-functional coordination, and issue resolution, the role helps clients realize value from Propio’s services and supports revenue growth.

What you'll do

• Manage a portfolio of client accounts and long-term relationships
• understand client needs and position services
• establish project parameters and quality standards
• provide reporting and analytics
• identify upsell and expansion opportunities
• coordinate cross-functional projects
• lead contract reviews, renewals, and negotiations
• maintain CRM records
• resolve billing, interpreter-service, and quality inquiries
• deliver client presentations, reviews, and training.

What we're looking for

Skills & competencies

client success manager

overland park ks

propio

account management

client retention

account expansion

interpreter services

strategic account planning

salesforce

power bi preferred

travel up to 20%

bachelor’s degree or equivalent

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning, development, and career growth opportunities.

Why this role

The posting describes account retention as 50% of the focus, sales-based expansion as 30%, and operational support as 20%. Travel may be up to 20%.

About the employer

Propio is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.