Inbound Customer Service Agent

Job overview

The Inbound Customer Service Agent role is onsite in Dallas, TX. The posting lists $14.35–$17.35 per hour. MCI describes its work as supporting customer service, technical support, and sales interactions for a range of clients. The role exists to resolve customer questions and issues, document and process claims, and support a positive customer experience. Agents handle inbound and outbound contacts, use training and knowledge resources, and coordinate or escalate issues when needed; upselling may arise during customer interactions.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with other departments as needed
• document and process customer claims
• use knowledge resources and follow scripts and procedures
• protect confidential information
• escalate issues when appropriate
• attend meetings and training and follow attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound customer service agent

mci careers

dallas tx

customer service

inbound calls

outbound contacts

issue resolution

customer claims

contact center

full-time

$14.35–$17.35/hr

training provided

Work arrangement

• Weekend coverage required

Why this role

The posting provides new-employee training and notes that schedules vary by site and program. One year of relevant contact-center experience is preferred, not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.