Managing Director, Member Relations

Job overview

The Managing Director, Member Relations role is onsite in Washington, DC, Monday through Thursday, with the option to work remotely on Fridays. The annual salary range is $190,000–$290,000, with an annual performance incentive typically up to 15% of base salary. The Edison Electric Institute represents U.S. investor-owned electric companies. The managing director leads member retention, service, outreach, and engagement strategies and oversees the member relations team. The role strengthens member relationships and coordinates a consistent, high-value experience that supports membership retention and participation.

What you'll do

• Develop and execute member retention strategies
• monitor membership health and at-risk accounts
• serve as a senior relationship owner for member companies
• oversee customer service standards and feedback mechanisms
• lead outreach, account planning, visits, and executive onboarding
• lead, coach, and develop member engagement professionals
• partner on divisional strategy, planning, and budget
• coordinate member touchpoints across EEI
• work with events teams to support engagement and participation
• analyze and report member feedback and engagement data
• monitor industry and member-company changes and develop responses.

What we're looking for

Skills & competencies

managing director

member relations

washington dc

edison electric institute

member retention

executive relationships

team leadership

customer service

electric utilities

$190k–$290k/year

approximately 25% travel

hybrid friday option

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), paid time off, tuition assistance, wellness incentives and programs, transportation subsidy, and professional development.

Why this role

Requires a bachelor’s degree or equivalent years of work experience and 15 or more years of progressively responsible relevant experience, including team leadership. Approximately 25% travel is required.

About the employer

Stoneridge at Centerra is hiring for this role. Industry: Professional Organizations. Sector: 81.