Onsite Support and Systems Engineer — New York
Employment type
Full-time
Work setting
On-site
Location
New York, NY
Schedule
Day shift
Posted
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Job overview
The Onsite Support and Systems Engineer — New York role is hybrid in New York, NY, with compensation not specified. The position supports Cloudbox customers in the United States and globally, splitting time between the office and customer sites. The engineer manages customer tickets and service requests, provides technical support, and assists with onboarding and cloud migrations. The work contributes to customer service, retention, and the improvement of support processes, documentation, and automation.
What you'll do
- Manage tickets and service requests
- receive and record customer calls
- assess and attempt to resolve tickets or escalate them
- monitor tickets against customer service-level agreements
- keep users informed
- assist with customer onboarding and migrations
- administer and support cloud platforms and services
- improve processes, documentation, and automation.
What we're looking for
- Skills & competencies
- support engineersystems engineernew york nycloudboxhybrid workcustomer it supportoffice 365windowspowershellcloud servicescustomer onboardingcloud migrations
- Work arrangement
- Weekend coverage required
Why this role
The posting describes approximately 50% customer-site support and 50% office work. It requests Office 365, Windows, networking, and PowerShell experience, plus current Microsoft certification in an MS or AZ track.
About the employer
Cloudbox is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: d1be7fae-6a66-45fb-9ad2-31ef818d4fa9