Technical Support Engineer — 1st Shift

Job overview

The Technical Support Engineer — 1st Shift role is an onsite, full-time position at Futurex’s Engineering Campus in Bulverde, TX, with hours of 8:00 a.m.–5:00 p.m. Central Time. Compensation is not specified. The role supports Futurex’s cryptographic security solutions and global customer base. The engineer develops product and industry knowledge through software quality assurance before progressing into customer support and sales with Tier-1 organizations worldwide. Responsibilities include technical support, testing and troubleshooting hardware, software, and firmware, customer training, project support, technical documentation, and working with industry APIs and protocols.

What you'll do

• Provide ongoing technical support and guidance to global customers from 8:00 a.m.–5:00 p.m. Central Time
• test and troubleshoot hardware, software, and firmware
• apply business and technical knowledge to data-security solutions
• train customers on products and security practices
• help develop customer IT environments and provide project management for custom initiatives
• write and maintain public technical documentation
• understand industry APIs and protocols used with external systems.

What we're looking for

Skills & competencies

full-time

technical support engineer

1st shift

8 a.m.–5 p.m. ct

data security

encryption

customer support

bulverde tx

futurex

hardware and software testing

technical documentation

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and short- and long-term disability insurance
• paid vacation, holidays, and sick leave
• complimentary campus gym membership
• retirement plan with employer contribution match
• and campus amenities.

Why this role

The posting describes an initial software quality assurance learning phase that progresses into customer support and sales.

About the employer

Futurex is hiring for this role. Industry: Computer Terminal and Other Computer Peripheral Equipment Manufacturing. Sector: 33.