Customer Intake Coordinator

Job overview

The Customer Intake Coordinator works onsite in Sutton, MA, and the posting states annual compensation of $55,000+ with uncapped commissions. The role supports AVID Energy Solutions’ work as a Mass Save partner helping homeowners reduce energy use and utility costs. The coordinator qualifies Massachusetts homeowners and renters for energy incentives and no-cost home energy assessments, then schedules appointments for energy efficiency specialists. The role manages inbound and outbound customer communications and supports sales and marketing targets using CRM and scheduling tools.

What you'll do

• Qualify and schedule Massachusetts homeowners and renters for no-cost energy assessments
• manage inbound and outbound calls and emails
• meet agreed monthly marketing and sales targets
• follow up with prospects
• route inquiries with marketing, sales, and customer service teams
• schedule assessments
• use Salesforce CRM and EPlus software.

What we're looking for

Skills & competencies

customer intake coordinator

sales development

sutton ma

avid energy solutions

mass save

home energy assessments

salesforce crm

inbound and outbound calls

uncapped commissions

$55k+

energy efficiency

customer scheduling

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• FSA and HSA
• life insurance and short-term disability
• paid time off and company holidays
• phone reimbursement
• uncapped commissions and bonuses
• training, growth, and referral programs.

Why this role

Uncapped commissions; supports no-cost home energy assessments through the Mass Save program; uses Salesforce CRM and EPlus assessment software.

About the employer

AVID Energy Solutions is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.