Administrative Customer Service Representative

Job overview

The Administrative Customer Service Representative role is onsite in Hoffman Estates, IL, with pay of $23–$26 per hour and overtime as needed. The position supports a local government organization providing services to the community. The representative assists the public with questions, forms, records, and routine requests while maintaining accurate records and supporting daily office operations and a responsive customer experience.

What you'll do

• Welcome visitors
• respond to questions in person, by phone, and email
• explain taxing procedures, forms, and services
• help customers complete paperwork
• enter and maintain database and electronic records
• review documents for accuracy
• process routine customer and property record updates
• organize files
• perform data entry, spreadsheet updates, calculations, and database searches
• research routine questions
• support outreach materials, meetings, and projects
• maintain confidentiality
• identify process improvements.

What we're looking for

Skills & competencies

administrative customer service representative

hoffman estates il

addison group

government administration

public-facing

customer service

office administration

data entry

records management

monday–friday

8:30 a.m.–5:00 p.m.

$23–$26/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k) eligibility.

Why this role

The posting describes a contract-to-hire assignment within 90 days and provides department-specific training.

About the employer

Addison Group is hiring for this role. Industry: Other General Government Support. Sector: 92.