Customer Relations Representative — State Farm Agent Team

Job overview

The Customer Relations Representative role is onsite in Franklin, IN. Compensation is $45,000 per year. The position supports the sales pipeline and customer communications at Matt Kwiatkowski - State Farm Agent. The representative helps prospective and new customers move through lead follow-up, appointment setting, and onboarding. By maintaining accurate client information and timely communication, the role supports agency workflow and customer experience.

What you'll do

• Respond to and distribute incoming leads
• send follow-up texts and emails
• schedule sales appointments
• assist with onboarding and client follow-up
• coordinate cancellation requests with prior insurance carriers
• send welcome information
• maintain client and pipeline records
• monitor incomplete files and follow up for missing information
• support agency organization and workflow.

What we're looking for

Skills & competencies

customer relations representative

franklin in

matt kwiatkowski state farm agent

customer communication

lead follow-up

appointment setting

client onboarding

pipeline records

monday–friday schedule

$45k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• paid time off
• training and development
• advancement opportunity
• retirement plan after one year
• employer-paid group life insurance
• medical, dental, and vision insurance
• sick time
• customized travel bonus trips.

Why this role

The posting specifies a Monday schedule of 7:00 AM–3:00 PM and Tuesday–Friday schedule of 7:30 AM–3:30 PM.

About the employer

Matt Kwiatkowski - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.