Front Desk Agent

Job overview

The Front Desk Agent works onsite in Summerville, SC; compensation is not specified. The role supports guest service at DoubleTree Summerville, operated by Raines, a hotel development, management, and investment company. This position helps guests throughout their stay by greeting them, handling inquiries, checking guests in and out, reserving rooms, and addressing concerns. It also supports hotel operations through accurate billing and payment handling, room allocation, and coordination with other departments.

What you'll do

• Greet guests
• answer reservation and hotel inquiries
• accept reservations
• check guests in and out
• allocate rooms based on preferences and requests
• resolve guest concerns
• handle calls, wake-up calls, and messages
• verify billing instructions and payments
• process cash transactions
• update the front desk log
• follow guest safety and security procedures
• coordinate with other departments and assist during busy periods.

What we're looking for

Skills & competencies

front desk agent

guest services

hotel reservations

guest check-in

guest check-out

customer service

hotel operations

room allocation

billing

cash transactions

summerville sc

doubletree summerville

medical dental vision

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• career advancement opportunities.

Why this role

Benefits include medical, dental, and vision coverage, 401(k), paid time off, and opportunities for career advancement.

About the employer

DoubleTree Summerville is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.