IT Customer Relationship Manager — Hybrid

Job overview

The IT Customer Relationship Manager role is hybrid in Richmond, VA, with compensation not specified. The position works with agency business partners and IT leadership to support IT product and service delivery; the posting describes a duration of eight or more months. The role builds trusted business relationships and coordinates service, product, and project delivery escalations. It helps align IT priorities with business needs through roadmap development, request prioritization, stakeholder communication, and policy compliance.

What you'll do

• Communicate with agency leadership, including executives
• collaborate with IT leadership on continuous delivery of IT products and services
• serve as a point of contact for IT management, escalations, and district coordination
• partner with business and Enterprise Architecture on a multi-year business capability roadmap
• maintain business partner relationships
• coordinate request prioritization and escalations with project and operations managers
• identify opportunities for new services and technical innovation
• manage expectations for IT engagement and service delivery
• consult with IT teams on production operations and strategic direction
• ensure compliance with policies, standards, and guidelines.

What we're looking for

Skills & competencies

it customer relationship manager

hybrid

it service delivery

business relationships

escalation management

enterprise architecture

capability roadmap

richmond va

agency leadership

it products and services

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor's degree or six years of related IT experience; five years of IT experience including SDLC, Agile, and technology procurement; and stated experience requirements in communication, relationship building, negotiation, strategic thinking, and product-line planning.

About the employer

ARK Solutions, Inc. is hiring for this role. Industry: Executive Offices. Sector: 92.