Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role may be based onsite in Woodbury, MN or fully remote from anywhere in the United States, provided remote employees keep Minnesota Central Time business hours. Compensation is $40,000–$60,000 per year in expected total compensation, including base salary, commissions, and bonuses when performance goals are met. Luke Lehman State Farm offers structured training, ongoing coaching, and a path to advance within the office. The specialist answers policy and billing questions, resolves service issues, and follows up with customers to support loyalty and retention. By identifying coverage gaps and maintaining accurate records, the role helps customers receive responsive service and supports the agency’s ongoing relationships.

What you'll do

• Answer customer inquiries about insurance policies
• handle policy questions, billing inquiries, and coverage changes accurately
• resolve service issues professionally
• identify coverage gaps and service needs during reviews
• follow up to support customer loyalty and retention
• maintain accurate customer records in the agency system.

What we're looking for

Skills & competencies

customer retention specialist

insurance customer service

policy support

billing inquiries

coverage changes

property and casualty license

remote nationwide

woodbury mn

luke lehman state farm

$40k–$60k/year

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• SIMPLE IRA with employer match
• health, life, and disability insurance
• paid vacation, sick, and personal days
• paid company holidays
• career advancement paths.

Why this role

Can be based in the Woodbury office or fully remote nationwide, with remote employees keeping Minnesota Central Time business hours. Willingness to obtain a Property and Casualty license is required.

About the employer

Luke Lehman State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.