Front Desk Agent – Residence Inn by Marriott Landfall

Job overview

The Front Desk Agent – Residence Inn by Marriott Landfall role is onsite in Wilmington, NC. Compensation is not specified. The position is part of the Guest Services department and supports hotel guests and daily operations. The agent handles guest check-in and check-out, responds to questions and concerns, and helps maintain a welcoming lobby and accurate guest accounts. By resolving issues, sharing local information, and coordinating with hotel colleagues, the role contributes to guest service and brand quality standards.

What you'll do

• Greet guests and provide courteous service
• resolve guest concerns and follow up
• explain internet and in-room entertainment access
• maintain a clean, orderly lobby and stocked front desk
• provide information about local attractions and restaurants
• follow safety and security procedures
• assist with breakfast and social events when available
• post guest accounts accurately
• assist with supply orders and invoice coding
• complete required training
• perform bartending and food service or preparation at the bar.

What we're looking for

Skills & competencies

summit hospitality

front desk agent

residence inn

wilmington nc

guest services

hotel

check-in

check-out

customer service

reservations

part-time

7 a.m.–3 p.m.

weekend and evening availability

Work arrangement

• Weekend coverage required

Why this role

The schedule is primarily 7 a.m.–3 p.m., two to three days per week, with occasional night-audit coverage; the posting also requires flexibility for evenings and weekends.

About the employer

Summit Hospitality Incorporated is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.