Deskside Support Analyst

Job overview

The Deskside Support Analyst role is onsite in Ontario, OR; compensation is not specified. The position joins NTT DATA’s technology services team, which supports clients with infrastructure and technology services.

What you'll do

• Troubleshoot, replace parts, upgrade systems, deploy, and repair desktops, notebooks, and printers. Use technical tools to resolve client problems and conduct scheduled installations, and provide feedback on technical process issues to improve service delivery. The role typically requires 3–5 years of relevant experience and an undergraduate degree or equivalent combination of education and work experience. Windows proficiency is required
• Linux/Unix knowledge may be required. Some overnight domestic or international travel may be required, and French is a plus. The analyst may act as team lead and coach team members at times.

What we're looking for

Skills & competencies

deskside support analyst

desktop support

notebook repair

printer support

system upgrades

technical troubleshooting

windows

linux/unix

ontario or

ntt data

client service

Work arrangement

• Weekend coverage required

Why this role

The posting describes an early-career profile while also stating that the role typically requires 3–5 years of relevant experience; team-lead duties may arise at times.

About the employer

NTT DATA is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.