Customer Support Representative 1

Job overview

The Customer Support Representative 1 role is onsite in Waller, TX. Compensation is not specified. The position supports Daikin customers and independent service companies with service, repair, and recall requests. The representative handles customer contacts, dispatches repair work, maintains service records, and processes warranty and recall claims. The role helps coordinate service for installed products and keep customers and service providers informed.

What you'll do

• Respond to customers and independent service companies by phone or in writing
• provide parts information
• dispatch repairs through software
• maintain the national servicer database
• enter caller, product, and parts-order information
• assemble and mail startup materials and recall letters
• explain warranty and service procedures
• research warranties, process claims, and assist with payment issues.

What we're looking for

Skills & competencies

customer support representative

waller tx

daikin

customer service

warranty claims

recall support

repair dispatch

service database

parts orders

microsoft dynamics crm

customer communications

office experience

high school diploma

product support

Work arrangement

• Weekend coverage required

Why this role

Works under close supervision and established procedures; requires 2–3 years of office and customer-service experience and a high school diploma or GED.

About the employer

Daikin is hiring for this role. Industry: Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use. Sector: 33.