Regional Quality Assurance Manager

Job overview

The Regional Quality Assurance Manager role is primarily remote, with periodic onsite travel across Texas as needed. The listing location is San Antonio, TX, and compensation is not specified. The role supports SERCO’s workforce contracts in Texas, including WIOA, SNAP, TANF/Choices, NCP, and RESEA programs. The manager oversees compliance, performance integrity, and continuous improvement across the regional contracts. By supervising compliance specialists, coordinating monitoring and training, and addressing risks and performance gaps, the role supports contract fidelity, audit readiness, and quality service delivery.

What you'll do

• Supervise Regional Compliance Specialists and provide coaching and performance evaluations
• develop monitoring schedules, QA work plans, and file review strategies
• ensure consistent implementation of compliance standards
• integrate policy updates into SOPs and training
• lead internal quality control
• prepare reports, trend analyses, and dashboards
• design and deliver training
• support organizational change and audit readiness
• collaborate to improve customer outcomes and reduce disallowed costs
• provide regional support before monitoring reviews
• travel onsite for technical assistance, audits, or training as regional needs require.

What we're looking for

Skills & competencies

regional quality assurance manager

serco of texas

remote

texas workforce contracts

wioa

snap

tanf/choices

resea

compliance oversight

audit readiness

continuous improvement

staff supervision

periodic texas travel

Work arrangement

• Weekend coverage required

Why this role

Supports six Texas contracts; requires a bachelor’s degree, at least five years of relevant experience, and at least two years in a supervisory or managerial role. Advanced degree or credentials are preferred.

About the employer

SERCO of Texas - REGIONAL is hiring for this role. Industry: Vocational Rehabilitation Services. Sector: 62.