Client Experience Specialist

Job overview

The Client Experience Specialist role is onsite in Deerfield, IL. Compensation is not specified; the posting describes pay as competitive. The role supports Tricoci Salon & Spa’s client experience in its beauty and wellness setting. As a first point of contact, the specialist helps clients navigate their visit, schedules future appointments, answers questions, and supports smooth communication. The role contributes to client satisfaction and the salon’s service and brand standards.

What you'll do

• Welcome clients, offer refreshments, and guide them to service areas
• schedule return appointments
• work toward performance targets such as rebooking and retail conversion
• gather client feedback
• maintain reception and waiting areas to brand standards
• log and relay messages
• explain services, products, and promotions
• address inquiries and concerns
• process cash and credit transactions accurately.

What we're looking for

Skills & competencies

client experience specialist

client service

salon

spa

appointment scheduling

retail products

point of sale

deerfield il

tricoci salon & spa

full-time

evening availability

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts on salon services and retail, health insurance including medical, prescription, dental, vision, life, and disability coverage, optional critical illness, accident, and hospital indemnity insurance, company-matched 401(k), wellness benefits, and paid leave or vacation.
• Health insurance and 401(k) are subject to eligibility requirements.

Why this role

The posting calls for 1–2 years of customer-facing experience, preferably in a salon, spa, hospitality, or retail setting; reservation experience is a plus. Schedules may include evenings and weekends.

About the employer

Tricoci Salon | Spa is hiring for this role. Industry: Beauty Salons. Sector: 81.