Bilingual Customer Support Specialist

Job overview

The Bilingual Customer Support Specialist is an onsite role based in Dallas, TX, with a pay rate of $26 to $30 per hour. This position supports the customer service team at Uline, a leading distributor of shipping and packaging materials. This role exists to provide legendary service by processing orders, making product recommendations, and handling account inquiries. The specialist acts as a product expert, building business relationships with customers via phone, email, and chat to ensure their needs are met.

What you'll do

• Process customer orders, make product recommendations, and handle account inquiries.
• Answer product, pricing, and shipping questions.
• Build business relationships with customers over phone, email, and chat.
• Help customers navigate the website and online ordering.

What we're looking for

Skills & competencies

full-time

day shift

dallas tx

uline

bilingual

customer support

onsite

high school diploma

$26-$30/hr

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, multiple bonus programs, paid holidays, generous PTO, tuition assistance.

Why this role

Bilingual (English/Spanish), in-depth training, peer mentoring, fitness center, tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.