Branch Operations Manager - Ann Arbor

Job overview

The Branch Operations Manager - Ann Arbor role is onsite in Ann Arbor, MI, and pays $50,000–$55,000 per year plus bonus. The position leads daily operations for the local Molly Maid branch and its professional cleaning teams. The manager coordinates staffing, schedules, routes, customer communication, and service quality while developing and retaining employees. The role supports customer retention and business growth through reliable operations, field support, and strong service.

What you'll do

• Lead daily launch and coordination of cleaning teams
• manage schedules, routes, call-offs, coverage changes, and customer communication
• recruit, interview, onboard, train, and retain employees
• set expectations and address attendance or performance issues
• coach employees
• monitor quality through feedback, inspections, documentation, and follow-up
• respond to customer concerns
• maintain operational records
• track performance indicators
• identify growth opportunities
• provide field support when needed.

What we're looking for

Skills & competencies

branch operations manager

ann arbor mi

molly maid

full-time

onsite

cleaning operations

team leadership

scheduling

route coordination

customer experience

recruiting

$50k–$55k

bonus

occasional weekend support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and vision insurance, paid time off, and leadership-development and advancement opportunities.

Why this role

Primarily Monday–Friday, with occasional early-morning, weekend, or emergency support as operationally necessary; occasional early-morning call-offs and operational emergencies may require response.

About the employer

MOLLY MAID of Livonia, Ann Arbor, Brighton, and Birmingham is hiring for this role. Industry: Janitorial Services. Sector: 56.