Customer Service Department Manager
Compensation
$85k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Kenosha, WI
Schedule
Day shift
Posted
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Job overview
The Customer Service Department Manager is an onsite role located in Kenosha, WI. The position offers an annual salary range of $85,000 to $100,000 and supports the customer service operations at Uline, a major North American distributor. This role is responsible for managing daily department activities and training team leads to foster a high-performing, positive environment. The manager evaluates procedures, analyzes performance reports to improve efficiency, and resolves escalated customer issues to uphold the company's service legacy.
What you'll do
- Train team leads
- manage daily department activities
- evaluate procedures
- analyze performance reports
- resolve escalated issues.
What we're looking for
- Skills & competencies
- full-timeday shiftkenosha wiulinemanagementcustomer serviceonsiteno on-calldrug-free workplacebenefits included
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid time off, tuition assistance, bonus programs.
Why this role
Requires a bachelor's degree and 3+ years of management experience.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-3012.00
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Listing ID: d0737f03-4633-48e7-b7f1-de6f9f07476d