Call Center Representative (12pm–8pm Shift)

Job overview

The Call Center Representative (12pm–8pm Shift) is an onsite role based in Englewood Cliffs, NJ, offering a salary range of $20–$25 per hour. This position supports the Call Center department at Orthopedic Associates Of, ensuring efficient patient communication and scheduling. This role exists to manage high-volume patient inquiries, schedule appointments, and handle administrative documentation. The representative contributes to the practice's goals by providing professional, empathetic service and maintaining accurate patient records to ensure smooth daily operations.

What you'll do

• Answer heavy volume of incoming calls
• schedule patient appointments
• document add-on requests
• confirm appointments
• prepare physician documentation
• process incoming mail
• handle patient inquiries and complaints
• maintain office schedules
• perform data entry.

What we're looking for

Skills & competencies

full-time

day shift

englewood cliffs nj

orthopedic associates of

$20-$25/hr

medical customer service

call center

no on-call

bilingual preferred

data entry

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance

Why this role

Bilingual proficiency is highly desired; medical office experience preferred.

About the employer

Orthopedic Associates Of is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.