Customer Service Representative III — My Navy Career Center

Job overview

The Customer Service Representative III — My Navy Career Center role is onsite at Fort Sam Houston in San Antonio, TX. Compensation is not specified. The role supports Navy Sailors and their families through the My Navy Career Center. As the first step in a multi-tiered support process, the representative investigates and resolves inquiries across phone, e-fax, email, chat, and other channels. The role uses CRM and other software, records transactions accurately, and receives training on military programs and applications to support customers in the continental United States and abroad.

What you'll do

• Investigate and resolve customer inquiries through phone, e-fax, email, chat, and other channels
• use CRM, telephone, and other software systems
• enter supporting information accurately
• receive training on military programs and applications
• support customers throughout the continental United States and abroad.

What we're looking for

Skills & competencies

customer service representative iii

my navy career center

navy sailors

military family support

contact center

crm systems

fort sam houston

san antonio tx

strategic data systems

secret clearance eligible

varied schedules

night and weekend availability

Work arrangement

• Weekend coverage required

Why this role

Requires eligibility for a Department of Defense Secret security clearance and flexibility for varied schedules, including nights and weekends as required.

About the employer

Strategic Data Systems is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.