Senior End User Support Engineer

Job overview

The Senior End User Support Engineer role is onsite in Canton, MA; compensation is not specified. The position supports Aqueduct Technologies’ Managed Services team, which delivers technology solutions to customers. The role provides advanced end-user technical support, handles escalations, mentors engineers, and leads initiatives that improve user experience and technology adoption. It also contributes to endpoint deployments, change control, documentation, and support-process improvements.

What you'll do

• Resolve complex end-user issues
• support desktops, laptops, mobile devices, applications, collaboration platforms, Microsoft 365, and endpoint management
• document tickets and communicate with users
• assist with technology deployments
• mentor engineers
• participate in change control and process improvement
• contribute to endpoint automation and training.

What we're looking for

Skills & competencies

senior end user support engineer

canton ma

aqueduct technologies

managed services

end-user support

microsoft 365

microsoft intune

endpoint management

windows

macos

technical escalation

mentorship

Work arrangement

• Weekend coverage required

Why this role

Senior escalation and mentorship responsibilities, with Microsoft Intune endpoint management across Windows, iOS, macOS, and Android.

About the employer

Aqueduct Technologies Inc. is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.