Call Center Sales Representative

Job overview

The Call Center Sales Representative position is onsite in Dallas, TX. Compensation is $14.35–$17.35 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact centers. The representative handles customer calls, provides product guidance, resolves inquiries, and closes sales. The role supports customer experience and sales goals by managing accounts and orders accurately, protecting customer information, and escalating complex issues when needed.

What you'll do

• Handle inbound and outbound calls professionally and empathetically
• use product knowledge and training to recommend solutions and close sales
• build rapport and address customer needs
• research account details and collaborate with internal teams to resolve issues
• manage customer accounts and process orders accurately
• follow scripts, policies, and procedures
• protect customer data
• escalate complex issues
• stay current with training and system updates
• maintain attendance and punctuality.

What we're looking for

Skills & competencies

call center sales representative

dallas tx

mci careers

$14.35–$17.35/hr

inbound calls

outbound calls

sales

customer service

account management

order processing

contact center

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Applicants must complete the company careers-page application, screening questions, and a brief pre-employment test; high school diploma or equivalent and 20+ WPM typing speed required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.