Customer Service Advisor

Job overview

The Customer Service Advisor role is onsite in Grafton, WI, and is full-time. The posting states a base wage starting at $14 per hour, negotiable based on experience, plus average tips of $1–$5 per hour and performance incentives. Sterling Signature Wash provides vehicle washing and detailing services at its Grafton location. The advisor welcomes customers, recommends service packages and memberships, coordinates requests with the production team, and checks completed express detailing work. The role also processes sales and service upgrades through the point-of-sale system to support a positive customer experience and business results.

What you'll do

• Welcome customers and assess vehicle needs
• recommend service packages and membership tiers
• communicate special requests to the detailing crew
• conduct final walk-arounds for express detail services
• record sales and service upgrades in the POS system
• seek opportunities to improve business results.

What we're looking for

Skills & competencies

customer service advisor

grafton wi

sterling signature wash

full-time

onsite

car wash

vehicle detailing

customer service

sales

point-of-sale

tips

performance incentives

free car washes

growth opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Tips, performance incentives, complimentary full-service car washes, and opportunities for promotion to leadership and management roles.

Why this role

Base pay starts at $14 per hour, with average tips of $1–$5 per hour and performance incentives; complimentary full-service car washes are offered.

About the employer

Sterling Signature Wash LLC is hiring for this role. Industry: Car Washes. Sector: 81.