Customer Service Representative, Insurance Agency

Job overview

The Customer Service Representative role is onsite in Lexington, SC, and pays $36,000 per year. The role is the first point of contact for clients of a local Allstate agency and supports policy and account service. The representative handles client questions and policy transactions, documents interactions, and follows requests through to completion. The role helps maintain client relationships and retention while offering a potential development path toward a Licensed Sales Producer position.

What you'll do

• Answer calls, emails, texts, and walk-in inquiries
• process policy changes, endorsements, renewals, payments, and evidence of insurance
• explain coverage and billing
• document interactions
• support claims intake
• conduct needs-based policy reviews
• identify coverage gaps and refer additional opportunities
• follow up on renewals and missing information
• maintain accurate confidential records
• collaborate with producers and agency leadership.

What we're looking for

Skills & competencies

customer service representative

insurance

client support

policy changes

billing questions

renewals

allstate agency

lexington sc

$36,000/year

no license required

monday–friday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• hands-on training
• tuition reimbursement
• Monday–Friday schedule
• career growth opportunities
• retirement plan.

Why this role

No insurance license or prior insurance experience is required; hands-on training is provided, and licensing may be pursued as the employee develops.

About the employer

The Hanson Agency is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.