Shift Leader

Job overview

The Shift Leader role is onsite in Apalachin, NY. Compensation is not specified. The role supports Dunkin’ restaurant operations and guest service during assigned shifts. The Shift Leader coaches restaurant team members, coordinates shift priorities, and helps the Restaurant Manager meet operational goals. By overseeing food safety, service, inventory, cash procedures, and team deployment, the role supports consistent brand standards and smooth restaurant operations.

What you'll do

• Perform restaurant team member responsibilities
• support the Restaurant Manager in operational goals
• ensure brand and food-safety standards
• communicate shift priorities and results
• complete shift deployment plans
• coach and train team members
• delegate tasks
• oversee safety, security, and profitability policies
• manage inventory and cash over/short
• handle customer complaints, conflicts, and emergencies
• monitor attendance and policy adherence.

What we're looking for

Skills & competencies

shift leader

apalachin ny

dunkin'

restaurant operations

guest service

team coaching

food safety

inventory management

cash handling

shift deployment

training support

customer service

Work arrangement

• Weekend coverage required

Why this role

Previous leadership experience in retail, restaurant, or hospitality is preferred. The role includes coaching, training support, and shift-level operational oversight.

About the employer

Dunkin' is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.