Customer Service Representative

Job overview

The Customer Service Representative role is based onsite in Boonville, MO, and is scheduled for 40 hours per week, including a Saturday rotation. Compensation is not specified. BTC Bank is a community bank that emphasizes personal service and support for local communities. The representative responds to customer inquiries and handles routine account requests, research, and service issues. The role helps customers access banking services accurately and connects them with other bank departments when needed.

What you'll do

• Respond to customer inquiries by phone and in person
• assist with account requests, transfers, stop payments, deposit products, card usage, and funds availability
• research and resolve problems
• initiate Reg E disputes when appropriate
• process service-charge rebates
• maintain ATM and debit card records
• research statements and checks
• support safe-deposit and lockbox processes
• maintain bank files.

What we're looking for

Skills & competencies

customer service representative

boonville mo

btc bank

community banking

customer inquiries

account services

atm and debit cards

funds transfers

reg e disputes

cash handling

saturday rotation

Work arrangement

• Weekend coverage required

Why this role

The schedule includes a Saturday rotation. High school diploma or equivalent is required; cash-handling experience is preferred.

About the employer

BTC Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.