Customer Service Representative I, Remote

Job overview

The Customer Service Representative I role is remote for residents of Hidalgo or Cameron Counties, Texas, including McAllen and other listed communities. Compensation is $14.50 per hour. The role supports customers in a remote contact-center environment. The representative responds to customer inquiries, provides accurate program and service information, resolves routine issues, and documents interactions. The role follows established service and security procedures, escalates complex matters, and meets productivity, quality, attendance, and schedule expectations.

What you'll do

• Respond to inbound inquiries by telephone and approved channels
• provide information about programs, services, policies, and procedures
• resolve routine questions and issues
• research inquiries using approved systems and resources
• document contacts and outcomes
• escalate complex or unresolved issues
• follow call-handling, verification, and quality procedures
• protect confidential information
• maintain a secure remote workspace
• meet productivity, quality, attendance, and schedule expectations
• participate in virtual training, coaching, and meetings
• maintain knowledge of program and system updates.

What we're looking for

Skills & competencies

remote

hidalgo county tx

cameron county tx

mcallen tx

axon river

customer service representative i

contact center

inbound calls

customer support

$14.50/hour

full-time

remote workspace

evenings

weekends

Work arrangement

• Weekend coverage required

Why this role

Remote work is limited to residents of Hidalgo or Cameron Counties, Texas. Schedules may vary and may include evenings, weekends, or holidays depending on program requirements.

About the employer

Axon River is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.