Guest Services Agent

Job overview

The Guest Services Agent works onsite in Walnut Creek, CA. Compensation is not specified. The role supports hotel guests by handling front-desk services that contribute to a positive stay. The agent helps guests move smoothly through check-in and checkout while responding to questions and requests. Accurate guest and room records, payment handling, and coordination with hotel departments support an organized and welcoming experience.

What you'll do

• Greet guests
• issue room keys and escort instructions
• sort and route incoming mail and messages
• check guests in and out and record accurate information
• transmit and receive messages
• provide information about hotel facilities, services, and local attractions
• handle inquiries, requests, and complaints
• maintain the front desk
• assist with calls, emails, and cash transactions
• maintain room availability and guest account records
• compute bills, collect payments, and make change
• follow hotel safety and security procedures
• collaborate with hotel departments. Reservations, advance payments, posting charges, and handling valuables may be part of the role.

What we're looking for

Skills & competencies

guest services agent

hotel front desk

guest check-in

guest checkout

guest accounts

payment handling

customer service

walnut creek ca

windsor capital group

hospitality

high school completion

Work arrangement

• Weekend coverage required

Why this role

High school completion or equivalent is required; hospitality experience is preferred. The posting requires a uniform and name identification badge while working on the property.

About the employer

WINDSOR CAPITAL GROUP is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.