Help Desk Technician I
Employment type
Full-time
Work setting
On-site
Location
Chantilly, VA
Schedule
Day shift
Posted
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Job overview
The Help Desk Technician I is an onsite role based in Chantilly, VA, with compensation not specified. This position is part of the Red River Managed Services team, providing technical support to customers. This role exists to handle technical support requests and maintain user uptime. It involves problem identification and resolution, ensuring that customers receive exceptional service and that technical issues are escalated appropriately to Tier 2 support.
What you'll do
- Accepts customer calls and alerts.
- Follows troubleshooting SOPs.
- Maintains ticketing system logs.
- Manages user accounts and permissions.
What we're looking for
- Skills & competencies
- full-timeday shiftchantilly vared riverhelp deskit supporttechnical supportwindowsactive directoryno travelcompensation not specified
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive salary, excellent benefits, exceptional work environment.
Why this role
Requires 1-3 years of IT experience; Monday-Friday 8AM-4:30PM schedule.
About the employer
Red River is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: d001eb8b-0837-4151-b72e-dfecfe7e6a65