Customer Experience Coordinator

Job overview

The Customer Experience Coordinator role is onsite in Asheville, NC; compensation is not specified. Veterinary Emergency Group’s hospitals provide emergency care for people and their pets around the clock. The coordinator supports a compassionate, seamless hospital experience by managing customer communications, responding to needs, and keeping the medical team informed throughout a pet’s visit and follow-up.

What you'll do

• Greet customers in person, by phone, and online
• manage calls, emails, and texts
• accurately record details and quickly route urgent medical calls to a doctor
• resolve concerns empathetically
• update nurses and doctors on customer needs
• provide confidential guidance on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

asheville nc

veterinary emergency group

veg

veterinary emergency

customer communications

client support

payment processing

pet care experience

rotating nights

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits from day one, 401(k) match, free therapy or counseling access, possible equity eligibility after one year, learning programs, travel stipend for eligible full-time employees, clinical student loan repayment, paid parental leave, and flexible schedules.

Why this role

Customer-facing role in a veterinary emergency hospital; availability for nights, weekends, and holidays on a rotating or as-needed basis is required.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.