Member Support Specialist (Administrative Assistant)

Job overview

The Member Support Specialist (Administrative Assistant) role is onsite in Mill Valley, CA, with an expectation to float to the San Rafael office as needed. Pay is $24 per hour, with a $1.25 differential for eligible extended hours. One Medical provides primary care through in-office and virtual services. The role helps remove barriers to care and deliver a positive in-office patient experience. It supports patient interactions and daily clinic operations, while helping maintain an organized, welcoming office and coordinating with providers and the practice team.

What you'll do

• Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance questions, patient feedback monitoring, and outreach as needed
• perform front-of-house check-in and check-out, insurance verification, paperwork, test preparation, and tasking
• participate in team huddles and problem-solving
• use Slack, G-suite, Zoom, and the 1Life electronic medical record system
• perform opening and closing duties, maintain office spaces, restock supplies, and organize.

What we're looking for

Skills & competencies

member support specialist

administrative assistant

patient experience

primary care

front of house

patient intake

electronic medical record

mill valley ca

san rafael ca

one medical

$24/hr

monday–saturday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sabbatical after every five years of service
• free One Medical memberships
• Employee Assistance Program
• medical, dental, and vision plans
• pre-tax commuter benefits
• PTO cash-out option
• 401(k) match
• emergency childcare credit
• company-paid parental leave, life insurance, and disability insurance.

Why this role

Full-time, 8-hour shifts totaling 40 hours per week, scheduled between Monday and Saturday, 7:30 AM–6:00 PM; eligible team members working 24+ hours per week and dependents can access benefits from hire date.

About the employer

One Medical is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.