Client Services Coordinator – Part Time

Job overview

The Client Services Coordinator – Part Time role is onsite in Madison, WI. Compensation is not specified. Community Medical Services provides outpatient medication-assisted treatment and counseling for people seeking help with opioid use disorder. The coordinator welcomes clients, supports clinic flow, and helps coordinate appointments, walk-in intakes, and client concerns. The role also handles records, payments, insurance checks, and administrative tasks that support access to treatment and clinic operations.

What you'll do

• Greet clients and visitors in person and by phone
• manage patient flow
• schedule appointments and follow-up calls
• create client profiles and document visits in the electronic health record
• coordinate walk-in intakes
• verify insurance eligibility
• establish payment plans and collect payments
• maintain confidentiality
• assist with de-escalation using a trauma-informed approach
• reconcile deposits and payment records
• maintain supplies and perform general office duties.

What we're looking for

Skills & competencies

client services coordinator

part-time

outpatient clinic

substance use disorder treatment

client intake

appointment scheduling

electronic health records

trauma-informed approach

madison wi

community medical services

bank deposit travel

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting lists benefits for full-time employees, including subsidized medical, dental, and vision insurance, health savings account, disability and life insurance, paid sick/vacation/holiday time, 401(k) match, tuition and continuing medical education reimbursement, employee assistance program, and professional development.

Why this role

The posting requires travel to the bank for cash deposits and a valid state-issued driver’s license and motor vehicle record clearance for Wisconsin employees.

About the employer

Community Medical Services is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.