Retail Operations Lead

Job overview

The Retail Operations Lead role is an onsite position based in Elkton, MD. Compensation is not specified for this role, which supports the store's operational team in delivering high-quality service to pet parents. This role exists to drive operational excellence by managing inventory, overseeing merchandising, and leading store associates. It contributes to the company's mission by ensuring a safe, organized, and welcoming environment for both pets and customers.

What you'll do

• Support and guide sales associates in merchandise handling and product knowledge.
• Facilitate associate training, onboarding, and development.
• Lead and direct associates when acting as the leader on duty.
• Execute merchandise strategies, manage inventory levels, and conduct regular audits.
• Operate point-of-sale systems and handle cash transactions.
• Maintain store standards and ensure compliance with company policies.
• Perform pet care maintenance and ensure the safety and health of pets in the store.

What we're looking for

Skills & competencies

retail

operations

lead

elkton

md

contract

day shift

petsmart

inventory management

merchandising

supervisory

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Weekly, Health & Wellness Benefits, 401k Plan with company match, Paid Time off, Associate discounts, Tuition Assistance, Career pathing, Development opportunities

Why this role

Shared responsibility for store operations and pet care, requiring 2+ years of retail supervisory experience.

About the employer

PetSmart is hiring for this role. Industry: Pet and Pet Supplies Retailers. Sector: 45.