Cleared Call Center Representative

Job overview

The Cleared Call Center Representative position is described as remote, with the listing location in Washington, DC. Compensation is stated as $25 per hour. The role provides first-level help desk support to school officials, medical health consultants, partners, and system users. The representative receives and resolves user requests involving the AI Portal, financial assistance forms, and related applications, while documenting interactions and escalating complex or security-related issues. The work helps maintain responsive service, accurate records, and protection of sensitive information under program requirements.

What you'll do

• Receive, document, categorize, prioritize, track, and respond to user requests through approved web and telephone channels
• assist with portal and application issues, invoice processing, credit card declines, spouse refunds, and document corrections
• troubleshoot and escalate unresolved or security-related issues
• maintain ticket, call, callback, complaint, and escalation records
• protect CUI, PII, Privacy Act information, and credentials.

What we're looking for

Skills & competencies

call center representative

help desk

secret clearance

diss ce/cv

customer support

ticket documentation

ai portal

financial assistance

sensitive information handling

washington dc

abbtech

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• weekly direct deposit
• paid holidays and personal time off
• 401(k) match
• voluntary life and AD&D
• short- and long-term disability
• pre-paid legal
• employee assistance programs
• credit union membership
• BB&T @ Work Program.

Why this role

Requires fully adjudicated Secret clearance, DISS CE/CV enrollment, and U.S. citizenship.

About the employer

ABBTECH Professional Resources, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.