Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Omaha, NE. Compensation is not specified. PTSolutions supplies industrial tools and provides inventory options, on-site evaluations, training, and same-day shipping to customers. The representative serves as a liaison between customers and internal teams, handling orders, product questions, and service issues. Accurate, timely support helps customers obtain the products and information they need while supporting sales and customer relationships.

What you'll do

• Process customer orders, changes, and returns
• provide order status and product information
• respond to quote requests by phone and email
• resolve customer issues and follow up
• partner with sales and internal teams
• develop customer relationships
• communicate current sales and marketing programs and close identified sales opportunities.

What we're looking for

Skills & competencies

customer service representative

full-time

omaha ne

ptsolutions

industrial tools

order processing

returns

product information

customer support

phone and email

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays and vacation
• attendance awards
• overtime eligibility
• tuition reimbursement
• 401(k) with company match
• medical and vision insurance
• company-paid dental, short- and long-term disability, life insurance, and employee assistance program.

Why this role

The listing states no weekends and a flexible schedule; placement is at the Omaha facility and candidates must reside in the area.

About the employer

PTSolutions is hiring for this role. Industry: Industrial Supplies Merchant Wholesalers. Sector: 42.