Service Desk Support Specialist (Intermediate/Senior)

Job overview

The Service Desk Support Specialist (Intermediate/Senior) works onsite in Orlando, FL. Compensation is not specified. The role provides Tier II support for enterprise IT environments and mission-critical systems. The specialist resolves hardware, software, network, and account issues through multiple support channels while supporting desktop deployments and Microsoft enterprise technologies. The work helps maintain reliable systems and responsive technical support for users and collaborating technical teams.

What you'll do

• Provide Tier II support by email, Microsoft Teams, telephone, and walk-in
• document, prioritize, track, and resolve tickets
• route requests to technical teams and monitor progress
• troubleshoot hardware, software, network, and account issues
• administer Active Directory accounts and access requests
• deploy and maintain computers, laptops, peripherals, and mobile devices
• support Windows 10/11, Microsoft 365, Teams, OneDrive, SharePoint, and related applications
• install software, updates, and security patches
• perform workstation backup, restoration, refresh, and relocation
• maintain technical documentation and knowledge-base articles
• deliver technical training
• provide VIP support
• collaborate with systems, network, and cybersecurity teams.

What we're looking for

Skills & competencies

service desk support specialist

intermediate/senior

tier ii support

enterprise it

microsoft 365

active directory

windows 10/11

dod secret clearance

u.s. citizenship

orlando fl

vets hired

Work arrangement

• Weekend coverage required

Why this role

Requires U.S. citizenship, an active DoD Secret clearance, at least four years of enterprise IT help desk or service desk experience, DoD 8570/8140 IAT Level II certification, and Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).

About the employer

Vets Hired is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.