Guest Services Associate

Job overview

The Guest Services Associate role is onsite in Concord, NC. Compensation is not specified. Hampton Inn & Suites Speedway NC is operated by Raines, a hotel development, management, and investment company. The associate supports a welcoming guest experience by handling reservations, check-ins, inquiries, and concerns, while coordinating with other hotel departments. The role also assists with breakfast, common-area upkeep, deliveries, and guest billing and payment tasks as needed.

What you'll do

• Answer guest inquiries and accept reservations
• respond to phone and in-person requests
• resolve guest concerns
• coordinate with housekeeping and maintenance
• prepare breakfast to hotel standards
• clean common areas as assigned
• report technical issues
• inventory breakfast items
• receive and verify deliveries
• handle guest calls and messages
• check billing instructions and payments
• complete cash transactions
• assist departments during busy periods.

What we're looking for

Skills & competencies

guest services associate

hotel hospitality

guest reservations

check-in support

customer service

concord nc

hampton inn & suites speedway nc

breakfast service

guest billing

raines

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• opportunities for career advancement.

Why this role

High school diploma, GED, or equivalent required. Customer-service or guest-facing experience preferred; hotel, restaurant, or similar hospitality experience preferred. Microsoft 365 proficiency required.

About the employer

Hampton Inn & Suites Speedway NC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.