Customer Service Manager – State Farm Agent Team Member

Job overview

The Customer Service Manager – State Farm Agent Team Member position is onsite in Oak Park, IL, and is full-time. Compensation is $38,000–$55,000 per year. Colin Fane’s State Farm team supports customers with insurance inquiries, policy needs, and coverage guidance. The role helps customers manage policy changes, updates, and claims processing while resolving concerns and coordinating with colleagues. Through accurate policy transactions and responsive service, the position contributes to customer relationships and the agency’s service goals.

What you'll do

• Respond to customer inquiries and provide guidance on insurance products and coverage
• assist with policy changes, updates, endorsements, and claims processing
• review coverage details
• resolve customer concerns
• collaborate with the agent’s team and other professionals.

What we're looking for

Skills & competencies

customer service manager

insurance customer support

policy management

claims processing

customer relations

problem solving

full-time

oak park il

colin fane state farm

$38,000–$55,000/year

paid time off

advancement opportunities

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• advancement opportunities
• training and development
• career-building experience.

Why this role

Previous customer service, insurance, or related experience is preferred; the posting describes advancement opportunities and training and development.

About the employer

Colin Fane - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.