Appointment Center Representative

Job overview

The Appointment Center Representative role is onsite in Caseyville, IL. Compensation is $18 per hour, with a bonus opportunity that averages $500–$600 per month. Helitech provides waterproofing, foundation repair, rehabilitation, and concrete leveling services in the St. Louis region and surrounding areas. The representative supports the Appointment Center by communicating with customers across phone and digital channels and scheduling sales and service appointments. Accurate calendar coordination and customer communication help the company deliver responsive service.

What you'll do

• Handle inbound and outbound calls
• communicate with customers through live chat, text, and email
• transcribe company voicemails
• schedule sales and service appointments
• consolidate calendars and coordinate logistics
• perform other tasks assigned by a supervisor or manager.

What we're looking for

Skills & competencies

appointment center representative

customer service

inbound calls

outbound calls

live chat

text and email

appointment scheduling

calendar coordination

caseyville il

helitech

$18/hr

monthly bonus opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• paid vacation and holidays
• bonus opportunity averaging $500–$600 per month.

Why this role

The posting seeks strong communication, multitasking, and attention to detail, and notes experience with CRM systems, multiple displays, and typing. Offers are contingent on a successful pre-employment background check.

About the employer

Helitech is hiring for this role. Industry: Residential Remodelers. Sector: 23.