Main Shop Advisor

Job overview

The Main Shop Advisor role is onsite in Gainesville, FL. Compensation is not specified. The position supports the service department at Gainesville Nissan. The advisor guides customers through the vehicle service process, from documenting concerns and recommending work to communicating costs and delivering the vehicle. The role helps ensure repairs are completed correctly and transparently while building customer satisfaction and repeat business.

What you'll do

• Greet customers
• gather vehicle and customer information and perform walk-around inspections
• identify primary concerns and additional maintenance needs
• take action to verify vehicle condition, including road tests when needed
• schedule appointments in CRM or dealership management systems
• communicate status updates and repair costs
• explain completed work and charges at delivery
• resolve complaints
• maintain customer relationships and service files
• meet customer-satisfaction and repair-order production standards
• follow safeguards rules
• maintain an organized work area.

What we're looking for

Skills & competencies

main shop advisor

automotive service

service advisor

customer communication

repair recommendations

appointment scheduling

vehicle delivery

customer satisfaction

gainesville fl

gainesville nissan

Work arrangement

• Weekend coverage required

Benefits & perks

• Company outings and opportunities for advancement.

Why this role

High school diploma or equivalent required; one year of automotive retail service-consultant experience preferred; Reynolds & Reynolds DMS knowledge preferred but not required; applicants must be at least 18 and have a valid driver’s license.

About the employer

Gainesville Nissan is hiring for this role. Industry: New Car Dealers. Sector: 44.