Customer Success Advisor

Job overview

The Customer Success Advisor role is remote. Compensation is $60–$65 per hour. The advisor supports a portfolio of Adobe Experience Cloud customers through customer success and value realization engagements. The role helps customers adopt solutions, measure business value, and achieve their objectives over the engagement lifecycle. By monitoring account health and adoption, identifying risks and opportunities, and coordinating with internal teams, the advisor supports retention and expansion while advocating for customer outcomes.

What you'll do

• Conduct proactive customer outreach
• understand customer objectives and success criteria
• monitor account sentiment, adoption, and health
• develop value realization programs and metrics
• track ROI and success KPIs
• identify attrition risks and value gaps
• surface potential upsell opportunities and coordinate handoffs
• communicate with stakeholders
• maintain account health summaries
• troubleshoot adoption and measurement challenges.

What we're looking for

Skills & competencies

customer success advisor

remote

adobe experience cloud

customer adoption

value realization

roi tracking

account health

customer retention

gainsight

sga inc.

$60–$65/hr

chicago listing location

Work arrangement

• Weekend coverage required

Why this role

Focus on Adobe Experience Cloud customers, value realization, adoption analysis, and customer success tools such as Gainsight.

About the employer

SGA Inc. is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.