Helpdesk Technician – Levels I & II (Overnight)

Job overview

Helpdesk Technician – Levels I & II is an onsite, full-time overnight role in Bakersfield, CA. Compensation is not specified. Grapevine MSP provides managed IT, cybersecurity, cloud, VoIP, and help desk services to businesses. The technician monitors client systems, responds to alerts, resolves support issues, and performs scheduled maintenance during overnight hours. The role helps maintain system uptime, security, and client readiness while documenting incidents and handing off unresolved work to the day team.

What you'll do

• Monitor servers, workstations, backups, and networks
• respond to alerts
• diagnose hardware, software, and connectivity issues
• support Windows environments and user accounts
• perform updates, patching, and backup checks
• maintain endpoint protection
• document incidents and resolutions
• escalate complex issues
• provide shift handoff notes.

What we're looking for

Skills & competencies

helpdesk technician

levels i & ii

grapevine msp

bakersfield ca

overnight

it support

system monitoring

windows

active directory

troubleshooting

cybersecurity

401(k) match

healthcare options

paid sick time

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 4% matching contributions
• health, dental, and vision options
• vacation and paid sick time
• performance bonuses
• anniversary recognition
• equipment and tools
• covered training courses and development plans
• team and social events.

Why this role

The posting lists overnight schedules of 4:00 PM–1:00 AM and 12:00 AM–9:00 AM and requires 2+ years of IT support experience, with MSP experience strongly preferred.

About the employer

Grapevine MSP Technology Services is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.