Medical Receptionist / Patient Concierge

Job overview

The Medical Receptionist / Patient Concierge role is onsite in Indianapolis, IN, with hours Monday through Friday, 8:15 a.m. to 4:45 p.m., plus a Saturday, Sunday, and holiday rotation. Compensation is not specified. The position supports patients and the clinical team at Indiana Fertility Institute. This role helps patients navigate clinic visits by coordinating appointments, handling inquiries, and maintaining accurate records and payment information. Its front-office support helps clinical staff communicate with patients while maintaining confidentiality and clinic compliance.

What you'll do

• Welcome patients
• schedule, confirm, and coordinate appointments, procedures, and follow-up visits
• answer calls and patient inquiries and route messages to clinical staff
• register patients, update electronic medical records, verify insurance, and maintain documentation
• collect copayments and process payments
• assist with basic billing and insurance questions
• protect confidentiality and follow HIPAA and clinic policies
• prepare records and support front-office operations.

What we're looking for

Skills & competencies

medical receptionist

patient concierge

indiana fertility institute

indianapolis in

full-time

monday–friday

8:15 a.m.–4:45 p.m.

weekend rotation

holiday rotation

appointment scheduling

electronic medical records

hipaa

medical administrative experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, basic life, and long-term disability coverage
• fertility benefits, adoption assistance, and surrogacy support
• paid parental leave
• 18 days of annual PTO and 11 paid holidays
• 401(k) with company match
• lifestyle spending account
• eligible HSA contributions
• referral program
• continuing education reimbursement and professional development time
• additional coverage options.

Why this role

Medical administrative experience of at least one year is required. High school diploma or GED required; associate's or bachelor's degree preferred. Medical, dental, vision, basic life, and long-term disability coverage; fertility, adoption, and surrogacy support; paid parental leave; 18 days of annual PTO and 11 paid holidays; 401(k) match; professional development support.

About the employer

Indiana Fertility Institute LLC is hiring for this role. Industry: Family Planning Centers. Sector: 62.