Hotel Guest Service Manager

Job overview

The Hotel Guest Service Manager role is onsite in Lynnwood, WA. Compensation is $81,000 per year. The position supports front-office operations at the Embassy Suites by Hilton Seattle North Lynnwood. The manager schedules and supervises front-desk staff, supports training and hiring, maintains records, and helps resolve guest and employee concerns. The role contributes to smooth hotel operations and consistent guest service, including covering front-desk shifts when needed.

What you'll do

• Schedule front-desk coverage
• assign duties and monitor performance
• train staff
• assist with hiring and personnel actions
• maintain front-office records
• attend operational meetings
• assist with property inspections
• resolve guest complaints and employee concerns
• cover front-desk shifts as needed.

What we're looking for

Skills & competencies

hotel guest service manager

front desk operations

lynnwood wa

bmi hospitality management

$81,000/year

hotel management

staff scheduling

guest relations

hilton employee discounts

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k) match after qualification period
• potential performance bonuses up to $1,000 monthly
• Hilton hotel discounts
• Washington paid sick leave
• accrued vacation
• 10 paid holidays
• free parking.

Why this role

Potential performance bonuses of up to $1,000 monthly; Hilton employee discounts; free parking; paid holidays and accrued vacation. Medical, dental, vision, and 401(k) match are offered after the qualification period.

About the employer

BMI Hospitality Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.