Patient Accounts Customer Service Representative

Job overview

The Patient Accounts Customer Service Representative role is onsite in Greenville, SC, paying $17.30–$24.22 per hour. Addison Group is hiring for a contract-to-hire opportunity with a healthcare management organization, supporting patient billing and revenue cycle operations. The representative responds to patient billing and insurance inquiries, explains account information, collects payments, and researches account issues. Accurate documentation and empathetic communication help resolve concerns and support effective patient account operations.

What you'll do

• Respond to inbound and outbound patient calls about billing, insurance, and accounts
• explain charges, claim summaries, and balances
• collect payments and help arrange payment plans
• research billing discrepancies and claim concerns
• complete account, billing, and collections tasks
• escalate complex inquiries
• document interactions
• use EMR systems to review and update patient information.

What we're looking for

Skills & competencies

full-time

patient accounts

customer service representative

greenville sc

addison group

$17.30–$24.22/hr

patient billing

insurance inquiries

revenue cycle

emr systems

payment arrangements

contract-to-hire

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, paid time off, and 401(k) benefits through Addison Group during the contract period.

Why this role

The posting describes a contract-to-hire opportunity and requires at least two years of call center, customer service, or patient-facing support experience.

About the employer

Addison Group is hiring for this role. Industry: Temporary Help Services. Sector: 56.