Technical Support Representative

Job overview

The Technical Support Representative is an onsite full-time position based in Hilliard, OH. The starting pay is $19.00 per hour, supporting the corporate office of a leading electronics retailer. This role exists to deliver exceptional technical support while driving sales through service solutions. The representative assists customers with troubleshooting and product setup, identifying opportunities to recommend upgrades and accessories.

What you'll do

• Manage inbound contacts via phone, chat, text, and email
• Troubleshoot consumer electronic devices
• Identify customer needs and offer solutions
• Document contacts in databases
• Meet personal and team sales and service goals.

What we're looking for

Skills & competencies

full-time

day shift

technical support

hilliard oh

electronics

retail

sales

$19.00/hr

corporate

inbound

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discount, tuition reimbursement, 401(k) with match, paid time off, and training opportunities.

Why this role

Combines technical support with sales opportunities.

About the employer

Micro Center is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.