Bilingual Customer Service Specialist (Spanish)

Job overview

The Bilingual Customer Service Specialist (Spanish) is an onsite role based in Allentown, PA. Compensation is not specified in the posting, and this role supports the retail and wholesale operations of Sherwin-Williams. This position exists to provide exceptional service to customers by identifying their needs, recommending appropriate paint and coating solutions, and maintaining store standards. The specialist contributes to team goals by processing transactions, managing inventory, and ensuring a high-quality customer experience.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

allentown pa

spanish

retail

customer service

sales

paint

onsite

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, personal leave, paid parental leave, medical leave, vacation, holidays.

About the employer

Sherwin-Williams is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.