Customer Service Representative

Job overview

The Customer Service Representative role is listed in Tulsa, OK; the posting does not specify a remote arrangement. Compensation is not specified, and the posting notes that employees are paid weekly. The role supports HomeTown Services, a residential services provider offering heating, air conditioning, plumbing, and electrical repair and replacement services. The representative handles customer communications across phone, chat, text, email, and direct messages, helping customers get accurate information and resolve service-related questions. The role also maintains account records, processes customer information and payments, and follows communication procedures to support a high standard of customer service.

What you'll do

• Handle inbound and outbound customer service calls, chats, and text communications
• manage multiple screens and phone lines
• open and maintain customer accounts
• identify customer needs and provide accurate information
• record interactions and process accounts
• follow communication procedures
• answer questions about company information, warranties, and terms of sale
• collect payment and contact information
• share deals and promotions
• perform basic office functions.

What we're looking for

Skills & competencies

customer service representative

customer support

inbound calls

outbound calls

chat and text

customer accounts

tulsa ok

hometown services

residential services

bilingual a plus

paid weekly

customer service experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid basic life and AD&D insurance
• company-paid basic long-term disability
• optional short-term disability and additional life insurance
• 401(k) options with company match
• supplemental health plans
• PTO and paid holidays.

Why this role

Bilingual ability is a plus; paid weekly; benefits include medical, dental, vision, retirement, and paid time off.

About the employer

HomeTown Services is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.